Policies

The rules we hold ourselves to, in plain language. Last updated October 2026.

Sessions and rescheduling

Sessions are 60 minutes and happen at the same day and time each week. To reschedule, give us at least 24 hours' notice. Sessions cancelled with less notice, or missed, count as used. If your tutor cancels, we reschedule or credit the session.

Billing and cancellation

Memberships are billed monthly through Commas and renew automatically. Cancel anytime before your next billing date and you won't be charged again. Unused sessions don't roll over past the end of the following month. The diagnostic fee is credited toward your first month if you join a membership.

Refunds

If you're unhappy after your first session, tell us within 7 days and we'll refund that session or rematch your child with a new tutor, whichever you prefer.

Safeguarding

• Every tutor passes a background check and our training before meeting a student.
• Sessions take place only on our platform. Tutors never share personal phone numbers, email addresses or social media with students.
• Parents can join or watch any session at any time.
• Tutors report any safety concern to our academic lead the same day.

Session recording

With written consent from both the parent and the tutor, we record sessions so our academic lead can review teaching quality. Recordings are kept for 30 days and never shared outside Tandem. Florida law requires everyone's consent to record, so we never record without it.

Privacy

Accounts belong to parents. We collect contact and billing details from parents, and only what we need to teach (grade, subjects, goals) about students. We don't sell data or show ads. Payments are handled by our payment provider, Commas; we never see or store card numbers.

Contact

Questions about any policy? Email us.